![]() ![]() The conversations are spaced relatively far apart and take up way too much screen real estate. ![]() The alphabetical sorting of conversations means hunting down the person you were just talking to. It’s completely unwieldy with more than 20 active conversations. I used Hangouts and now use Chat in a professional environment, for more casual short form comms, and it’s clear after 6 weeks of heavy use that Chat wasn’t designed for anything more than light usage. Google Chat is at its best on the mobile app, but if you’re using it regularly, across mobile and in the desktop chrome extension, you’ll quickly see the questionable choices made by the developers. Unfortunately, that’s about where the improvements end. That’s really nice and a feature we were hoping for coming from Hangouts. Google Chat added the ability to have rooms where specific topic threads can be created. We'll pass this along to the team so they can review and make the Chat app even better. Thank you for taking the time to provide feedback. I suggest adding a setting to switch between formats perhaps, as I know not everyone is unhappy with it, but for those who are it's quite important. In short, although the function of the app is amazing, the modernization of it has ruined its aesthetic It looks more like the default messages app or whatsapp and fails to stand out as a result. Of course, it's still the best way to communicate for us (we all possess different phone brands so for the two Apple users out of our large friend group, it's much more efficient to talk to the rest of the group and for them to talk to us. Most of my friend group uses google chat to communicate, and upon the update taking place we've all been quite unhappy with it. The "read" symbol just floats awkwardly at the side of a text, and as mentioned previously it's very dark. The new format, although still clean and simple, is not perfect. Said previous format was much more simplistic (though not oversimplified) and clean, it was essentially perfect. It doesn't look terrible, but compared to the previous format it is far inferior. In an attempt to be modern, the app has been downgraded. The new format is off-putting and unnecessarily dark. However, it’s important to note that the wait times for 24 hour Google customer support may vary depending on the time of day you reach out.New format update was upsetting, otherwise works perfectly You can contact the 24 hour Google customer support by phone, chat (Monday, 9 AM ET to Friday, 7 PM ET), or via an email contact form. There is 24 hour Google customer support from Monday, 8 AM ET to Friday, 8 PM ET. However, wait times can be long, so it’s generally best to try the online resources first. If it’s a less urgent matter, you can also fill out a contact form and wait for Google’s customer support team to get back to you. If you do need to speak to a live person, you can usually do so by phone or live chat. For one thing, most of the time, you’ll be directed to online help resources rather than speaking to a live person. That said, there are some similarities between the various customer support experiences. If you’re a business user, you’ll have a different experience than if you’re a private user. So, if you’re using Gmail, you’ll have a different experience than if you’re using Google Docs. First off, it’s important to know that Google has different customer support options for each of its products. ![]()
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